CHIROPEDIC DELIVERY SERVICE OPTIONS

MELBOURNE METRO DELIVERY SERVICE

Chiropedic is pleased to offer a FREE Contactless Express 2 Man Delivery Service across our entire range of Chiropedic mattresses and bases.

As part of the Free Express Delivery service, we will deliver your goods to the ground floor ONLY and contact you to advise the goods have been delivered and ready for you to take inside.  Please note, any clearance products do not include FREE delivery as part of the product inclusions.

Just like a regular parcel ordered online, our drivers will not be permitted to enter your property and take the products inside. As many of our products are bulky items, you will need to have suitable arrangements made to get your products inside safely without damaging the product or causing injury.  Our drivers need to stay safe in order for deliveries to continue, please do not ask them to make exceptions to avoid disappointment.

DELIVERY LEAD TIME

Melbourne Metro 5 Business Days
Our Free Delivery Service to Ground Floor ONLY runs daily Monday to Friday from 8 am to 6 pm.

ADDITIONAL DELIVERY OPTIONS – MELBOURNE METRO

• • Saturday Delivery Service to Ground Floor Only – $30: If you wish to book your delivery for a Saturday, there will be a weekend surcharge applied of $30. This will be in addition to any other Delivery Fee option selected.
  • 2 Man Standard Delivery – $69: If you wish to have your goods placed inside your front door or inside the bedroom door and/or taken upstairs or to an additional level, then you will need to select the 2 Man Standard Delivery Service.
  • 2 Man Premium Delivery – $129: If you wish to have your goods taken inside and setup in the room for you then you will need to select the 2 Man Premium Delivery Service.

Please select your delivery option at checkout or contact us on (03) 9318 1211 or email at orders@chiropedic.com.au if you wish to book any of the additional delivery services outlined above or notify a team member in your local store.

INTERSTATE DELIVERY SERVICE

Chiropedic is pleased to offer Regional Victoria and Interstate deliveries across our entire range of Chiropedic mattresses and bases.

Here’s what you need to know:

• Self-Service: Our delivery partners will leave your items on the ground floor only. Like a typical online order, our delivery team cannot enter your home to help move your items inside. Since our products can be large and heavy, please make sure you have help ready to move them safely.

• Delivery Cost: Delivery isn’t free. The cost depends on where you live and what you buy. When you add items to your cart on our website, it will calculate the delivery cost for you.

DELIVERY PROCESS AND LEAD TIME

Once your order is received and processed, we will contact you within 3 business days to advise you of any relevant delivery information including when your items have been booked for dispatch and with which courier service. Depending on the courier please note most orders are dispatched within 14 days of placing your order. Once your order is dispatched the courier company will provide you with an sms or email with delivery information for your order.

For estimated delivery time frames, please see below:

• • Melbourne Metro 5 business days
  • Sydney, Brisbane, Adelaide & Canberra Metro within 14 business days
  • All other areas within 21 business days.

Business days are defined as Monday to Friday and exclude weekends and public holidays. From time to time, the lead time may be longer depending on the location or staff shortages and we apologize if your order is delayed.

OUT OF DELIVERY ZONE OPTIONS

If you are out of our regular delivery zones, and your postcode does not show up when estimating delivery in your cart or at Checkout, don’t panic. We can still hopefully get your products to you, and all you need to do is contact us and we can source a quote to deliver to your location. Please contact our Head Office on (03) 9318 1211 to request a quote or simply email orders@chiropedic.com.a

A FEW IMPORTANT T’S & C’S – MELBOURNE METRO & INTERSTATE

Please Note: Due to increased volumes and transport delays, some delivery services may be delayed and take longer than the times noted above.

• Free Delivery is to Ground Floor ONLY.
• We reserve the right to cancel your order if our contracted delivery agent does not service your location.
• Cancellation of your Order: Any cancellations of an order once the goods are produced or the item(s) are/is a stock item, the deposit of 20% will be forfeited with all other monies paid being refunded in line with our company refund policy. Alternatively, should an order be cancelled prior to the goods being produced, all monies paid minus a $50 termination fee will be refunded in line with our company refund policy.
• Payments: All orders with an outstanding balance must be paid in full 48 hours prior to your scheduled delivery date. No cash, cheques or credit card payments are accepted at the time of delivery. If a balance is owing 48 hours before your scheduled delivery date, you will receive a phone call from our Payments Centre, where you can opt to make the payment via credit card over the phone. Alternatively, you can go into a store and finalise your outstanding balance. If your order is not paid in full 48 hours before your scheduled delivery, your delivery not be scheduled and your order will be placed on hold until payment is finalised.
• Transit Concerns: Goods are inspected prior to being loaded and again at the time of delivery and will be supplied at an acceptable quality and match the description provided at the time of sale. Should you have any quality or transit concerns, please email our Delivery customer care team at orders@chiropedic.com.au.
• Out of Stock: If any part of your order is out of stock, the free delivery will still be applicable to those items if delivered separately at a later date. A sales team member will inform you when the item can be completed and when the next available delivery date will be. **Please note that all Regional and interstate orders must be shipped in one shipment.
• PO Boxes: We do not deliver to PO Boxes.